Finding your way around this site
We want your experience with us to be as easy and enjoyable as possible. If you have a question that is not answered here, please e-mail us and we will get back to you within 24 hours. If it is more convenient for you to phone, call us on 01303 265982.
Finding and Adding Products to your Shopping Cart
Whenever possible, try to avoid using the "Back" button on your browser. The results can sometimes be neither what you expected nor what you wanted. This is particularly important on the Checkout pages.
It's easy to browse our product catalogue and purchase items at Lamp-Post Pet Supplies! If you know what item you're looking for and would like to go straight to it, you can type keywords into our search box in the upper right hand corner of every page and then click on the button or press the enter key.
Not sure what you'd like?
Browsing the shop is equally easy.
There are menu bars at the top and bottom of each page and and these will lead you to the principle sections of the shop. Clicking on 'products' for example will open a new page which will list all the categories of pet products by animal. To see what product categories we have for dogs, as an example, you would then click on 'dogs'. The resulting page will include a list of all the product categories for dogs. Clicking on the 'coats' section will lead to a list of the dog coats we stock.
There is a more sophisticated menu on the left hand side of each page and placing your cursor over one of the items in that menu will (in many cases) open further sub-menus so you can find the page you want directly from there.
Once you reach the page listing the items in which you are interested you can click on the product photo or on 'more information' for a larger picture and more details of the product. Or select a quantity and/or option and click on the 'add to cart' button to add the item to your cart (you won't have purchased the item until you check out).
On the left hand side of each page is a 'minicart' which will list all the items currently in your basket. At each stage you'll have the option to continue shopping or proceed to checkout.
Purchasing items you have placed in your shopping cart is a five-step process:
- Reviewing your Cart
- Entering your details and selecting payment method
- Choose whether you wish to have your order delivered or whether you will collect from the shop.
- Confirming the order
- Printing your receipt
Step 1: Reviewing your Cart
When you're ready to complete your purchase, click on "Checkout" in the upper right corner of any page (or on any of the other 'Checkout' links). You will see a list of the products you have already put in your cart. At this point you can adjust the quantities of any item by entering a new quantity in the "QTY" box and then pressing the "Update Totals" link. When you have finished verifying the number of items you have ordered, click on the "Checkout" button at the bottom of the page.
Step 2: Enter your details.
You will now be transferred to the secure area
of the site for the rest of the checkout process. Please
ensure that the URL in your browser's address bar begins https and
not just http. The
's' indicates that the page is on a secure server. You should
also see a small, locked, padlock icon (usually near the bottom
right of your browser window) Please
enter all the information you are asked for. You will also
be asked, at this time, to signify your acceptance of our 'Terms
and Conditions'. You
may also elect to have your information stored in a 'cookie' on
your own computer in order to automatically complete the form on
your next visit.
Towards the bottom of the page you will find a
payment method selection drop down box from which you may select
an option. Remember, if you wish to pay by cheque you should select
E-mail and type 'Cheque' in the 'Additional Information'
If you live within our Free Delivery area you should enter "Shepway" in the 'Coupon or Discount Number' box
Check the information on this page and then click on "Checkout" for your final ordering step.
Step 3: Delivery/Collection
This page allows you to choose between having your goods delivered or collecting them from the shop. Obviously, if you collect them, there will be no carriage charges and your goods will be packed and waiting for you when you arrive.
Step 4: Final Checkout
This page allows you to review your order, including the items you have purchased and the relevant delivery charges associated with your order. If all is correct click on "checkout" button.
Step 5: Your Receipt
You will now see your receipt. You should print a copy for your records and note the order number in case you have a query about your order.